TXTone offers free shipping for all orders worldwide.

The order will be dispatched within 3 to 7 days after completion. On average, you can receive the goods in 15 to 20 days. If you need to expedite the order dispatch, please contact us.

Hi, dear. If you want to handle the damaged products quickly, please provide us with the necessary evidence as soon as possible.

1. Show the photos of the damaged goods. The goods are in the original packaging box, including all the original buffers (the photos should show the placement of the goods and the box in the packaging)

2. Photos of inner packaging materials (such as foam, cardboard partitions, etc.)

3. Close-up photos with waybill numbers (please enlarge for easy viewing).

4. Photos of damaged goods

5. Pictures of the damage of the outer box (six-sided box photos)
(Please keep the outer packaging, fillers and damaged items of the package)

Please contact me within 30 days of receiving the goods to handle the damage issue. Otherwise, the courier company will not be able to handle it successfully.

You can contact me at txtone_txt@outlook.com at any time. When I receive your message, I will reply to you as soon as possible.
We are working in China, so there might be a time difference between us. Don't worry if you don't receive any reply for several hours later, because I might be sleeping at that time.
If you have any questions about our products, please feel free to contact me at any time. I hope you will receive the message soon, my friend. Wish you a wonderful day!

TXTone adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
We don’t sell, lease or otherwise distribute any personal customer information.